ChallengeBefore switching to Emburse, BELFOR faced several challenges with their prior expense management solution, Concur. Dawn Conway, Senior Business Analyst at BELFOR, recalled their struggles: “We have a lot of unique business requirements, and Concur was not flexible or willing to customize the system the way we wanted. We felt like a small fish in a big pond, and we were not receiving the type of support we needed.”
Due to inefficient workflows, finance had to adapt workarounds outside of the system, and expense reimbursement could take up to three weeks. In addition, users found Concur’s interface difficult to navigate and lacked user-friendly mobile features. Seeking a more customer-centric experience, BELFOR switched to Emburse.
Emburse solutionBELFOR partnered with Emburse to customize the solution for their specific needs, optimizing workflows, business rules, integrations, and employee group settings to ensure a successful rollout. “Working with Emburse feels like a true partnership where they really listen to our needs and care about our success and happiness, which is something we did not have with Concur.”
Both users and finance responded positively to the new solution. “Coming from Concur, Emburse is much more efficient and easier to use,” said Conway. Icons visually illustrate expense types, making navigation and expense allocation quick and easy for users, and the experience is consistent across mobile and desktop applications. By streamlining approval workflows and routing rules, employees can now get reimbursed within one week, compared to up to three weeks with Concur.
In addition to time savings, BELFOR realized significant cost savings. “Emburse is three times more cost-effective than Concur, and we’ve reduced monthly transactional spend by about 70% since switching,” said Conway.
ResultDownload BELFOR’s case study to learn more about their incredible results:
- 12,000+ expense reports processed annually
- 3X more cost-efficient than Concur
- 67% faster reimbursements
- 67% reduction in dedicated expense management resources