GrayRobinson had an in-house spend management system that was unable to scale with their growth and lacked an audit trail for expense reports and invoices. With a manual routing and approval process, there were regular delays in employee expense reimbursements, client invoicing and vendor payments, while manual errors sometimes resulted in duplicate payments.
The firm wanted a more modern, easier to use solution that could automate their spend management processes, provide an audit trail, and integrate seamlessly with their financial system and credit card feeds. Emburse Chrome River delivered on their requirements, and more.
With complex routing rules, multiple integrations, and a tight timeline, GrayRobinson partnered closely with their Emburse implementation manager to keep the project on track. The firm met their implementation goals and rolled their Emburse expense and invoice solutions out to employees, addressing change management through a series of reference guides and training sessions.
Within the first year, GrayRobinson achieved a return on their investment. The solutions have enabled the firm to optimize and scale spend management – supporting an increased workflow, while keeping human capital costs relatively flat.
AP now has full visibility to all expenses and invoices in the system. Employees are empowered to track their submissions and see where they are in the approval process. Built-in rules and approval workflows automatically enforce compliance, making it significantly easier for AP to confirm receipts and invoices, while duplicate checking rules have reduced redundant entries.
With guidance from Emburse, we met our implementation deadline and addressed change management with employees.”
Download the full case study to learn more about GrayRobinson’s success with Emburse, including how the firm:
- Achieved ROI within the first year
- Increased visibility and spend controls
- Drove efficiency through automation
- Gained a compliance audit trail