Our Customer Success Team sets us apart by providing customers with a collaborative, constant, human connection.
Here’s just a sampling of how your CSMs can assist, either directly or through our change management process.
Lead account reviews and track performance plan progress
Empower administrators to optimize their configuration
Transition an ERP-integrated Nexonia instance to a new ERP
Implement a new ERP integration for a non-integrated Nexonia instance
Make changes that necessitate additional or alternate Nexonia instances
Add a new chart of accounts
Overhaul expense categories
Define custom export files
Create custom import files
Configure advanced VAT tables
Implement a new Nexonia module
For customers that want to offload the administration of Nexonia, we offer an Emburse Solution Administrator. Your ESA is a Nexonia employee that will work with you from the start of your implementation. Customers that have opted in for Emburse Solution Administrator benefit from: