From Complexity to Clarity: How Carelon Global Solutions Philippines Transformed T&E with Emburse

Elevating Operations in a Complex Industry

The healthcare sector doesn’t make transformation easy. Regulatory scrutiny, strict compliance requirements, and large, distributed teams often mean that operational change is slow—and costly if done wrong. However, Carelon Global Solutions Philippines saw an opportunity to rethink how it manages employee-initiated spend and seized it.

Their challenge wasn’t just streamlining travel and expense (T&E) processes—it was delivering real-time financial control in a high-stakes industry where employee satisfaction and audit-readiness must coexist.

That’s where Emburse came in.

Putting People at the Center of Change

Carelon’s journey with Emburse began with a clear goal: make T&E seamless for users, while tightening control for finance. They implemented the Emburse Enterprise Expense system, designed to integrate policy guidance, AI-powered automation, and real-time reporting into a single intuitive workflow.

The results spoke volumes: Carelon achieved a near-perfect user satisfaction score of 4.75 out of 5. In an industry where digital adoption often falters under complexity, this score reflects not just a successful rollout—but a cultural shift.

“We didn’t just deploy a platform,” said a member of the Carelon team. “We built a better experience.”

Success That’s Measurable—and Meaningful

Carelon didn’t just modernize processes—they elevated them. By embedding compliance and intelligence into the heart of their expense system, they turned reactive reconciliation into proactive strategy.

• Reduced miscellaneous spend by 50%, saving PHP 1.77M
• Cut aging reports in draft status (>61 days) by 45%, releasing PHP 2.81M in idle funds
• Recovered 50% of inactive user spend, equating to PHP 1.29M in returned capital

These standout metrics reflect not just tactical wins, but an enterprise-level shift in how finance operates.

It’s the kind of agile, continuous improvement that defines modern finance infrastructure—and examples of Emburse expense intelligence at work: predictive controls, real-time visibility, and finance-first decision-making that drive performance.

Global-Ready. Compliance-Strong.

With a workforce spread across regions and governed by strict healthcare compliance standards, Carelon required a solution that could flex globally but operate with surgical precision. Emburse’s unified platform gave them just that—meeting both internal governance and external audit demands without adding administrative burden.

From embedded policy reminders to dynamic approval flows, Carelon now operates with compliance that works for them, not against them.

Beyond the Numbers—A New Benchmark for Healthcare T&E

What sets Carelon apart isn’t just what they accomplished—it’s how they did it. They built a smarter, more human-centric system, where employees could focus on care and contribution, not clunky reimbursement processes.

Their story underscores a bigger truth: when you combine forward-thinking leadership with the right technology partner, operational excellence becomes inevitable.

Conclusion: From Expense Management to Expense Intelligence

Carelon’s success proves what’s possible when organizations stop settling for legacy systems and start planning for what’s next. With Emburse, they didn’t just automate—they orchestrated. They didn’t just improve—they transformed.

Carelon is more than a customer story. They’re a glimpse into the future of finance—where insight guides action, and every decision is a lever for growth.

Ready to see what’s next for your organization? Request a personalized demo to see how Emburse can help transform your T&E and AP processes and drive better business outcomes.