Challenge
Pharmacists Mutual Insurance Companies knew their expense reporting process wasn’t working, but previous attempts to fix it fell short. Their legacy system was complicated for employees and lacked the functionality accounting teams needed. Reimbursements often took up to 17 days, and the paper-based workflow drained time and resources across the organization.
Determined to find a better solution, the team began evaluating expense management platforms that could streamline reporting, accelerate approvals, and eliminate manual work. Emburse stood out for its ease of use, strong support, and ability to adapt to Pharmacists Mutual’s specific workflow needs, earning the team’s trust as the right long-term solution.
“”User support with Emburse Professional is so easy… the company is always very receptive to our suggestions and have implemented most of them.
Terri Tweedy
Management Accountant
Pharmacists Mutual
Emburse Solution
With Emburse Professional in place, Pharmacists Mutual eliminated the delays and inefficiencies that had been frustrating internal teams. The time from report submission to reimbursement was cut by 12 days, with most approvals now completed in just five. Meanwhile, credit card reconciliation time dropped by three full days.
Thanks to digital receipts and automated workflows, supervisors gained faster visibility into expense reports, making approvals more immediate. Finance teams used built-in messaging to clarify submissions directly within the system, while full GL integration eliminated the need for manual downloads.
Most crucially, the rollout was seamless. Employees adopted the platform easily, and administrators gained clearer oversight—turning a cumbersome, paper-heavy process into a smooth, fully digital experience.
Result
Download the case study to see how Pharmacists Mutual transformed expense management with Emburse:
- Reduced reimbursement processing time by 12 days
- Saved $1,944 annually by eliminating postage
- Eliminated 4,800 sheets of paper per year through automation
- Improved user satisfaction and support with intuitive onboarding and responsive service
- Achieved faster, paperless approvals and full GL integration