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Toyota North America unified expense management across borders

With more than 120,000 expense reports processed annually by a team of only two, Toyota North America needed a smarter way to manage employee spend. Manual cash advances and refund handling created inefficiencies for both employees and finance teams. By choosing Emburse Enterprise and Emburse Cards, Toyota streamlined expense workflows, eliminated refund checks, and unified operations across the U.S., Mexico, and Canada—transforming expense management into a model of efficiency and control.

Company logo
Industry
Automotive Manufacturing
Company Size
35,000+
Location
United States, Mexico, and Canada
Solutions
Emburse Expense Enterprise
Emburse Cards
Emburse Analytics
120,000 reports
annually processed with just two staffers
Eliminated manual
refund checks and cash advances
3 countries
unified across one expense platform
Automated transaction
entry for faster, error-free reporting

Unify your expenses.

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Before Emburse, limited staff and manual refunds were the norm

Toyota’s finance team faced significant complexity in managing large transaction volumes with limited staff and manual refund processes. Each year, thousands of cash advances required reconciliation—creating unnecessary paperwork and delayed reimbursements. At the same time, disconnected regional systems complicated visibility and reporting.

Key challenges included:

  • Manual refund checks for excess cash advances
  • High administrative burden on a small AP team
  • Limited visibility due to multiple disconnected platforms
  • Inconsistent user experience across regions

Why Emburse

Toyota selected Emburse for its ability to automate card-based transactions, integrate directly with Workday and ERP systems, and provide real-time visibility across regions.

“The Emburse card program has really helped us because it reduced a lot of the backend processes, the manual touches of taking in checks for refunds… those transactions automatically come into Emburse,” said Tim Dorren, Manager of Accounts Payable, Toyota North America.

The solution: Automation and unified systems

With Emburse Cards and Emburse Expense, Toyota:

  • Automated card reconciliation and eliminated refund checks
  • Integrated expense data directly into Emburse for real-time reporting
  • Enabled employees to submit transactions automatically without manual entry
  • Simplified regional management by unifying systems across North America

“The Emburse card program has really helped us because it reduced a lot of the backend processes, the manual touches of taking in checks for refunds,” said Tim.

The results were transformative. Toyota now processes 120,000+ expense reports annually with a two-person team, supported by a unified platform that scales across three countries. Manual work is virtually eliminated, and expense visibility has increased across all regions. Results include:

  • Reduced manual processing and refund handling
  • Unified U.S., Mexico, and Canada expense operations
  • Improved employee experience with automatic transaction capture
  • Greater efficiency and accuracy in expense reporting
“Emburse has really made us a lot more efficient, and it made my life easier.” — Tim Dorren, Manager of Accounts Payable, Toyota North America