Your Upgrade from Direct Pay to Emburse Pay

No official retirement date has been announced for Direct Pay and our payment processing partner Corpay, and Emburse will continue to support the module today.

That said, Emburse has discontinued further investment in Direct Pay and is gradually transitioning customers to Emburse Pay, powered by our new payment partner Airwallex, over time—with the long-term goal of fully replacing the module. Upgrading now allows you to take advantage of the latest capabilities,stay aligned with future innovation, and take advantage of exclusive pricing.

Getting started is simple. The easiest way is to reply to the email you received about your upgrade or email us directly at upgradepay@emburse.com, and we’ll connect you with a specialist who will guide you through the process.

From there, we’ll walk you through each step, including completing your onboarding with Airwallex, reviewing and signing your updated agreement, and preparing your account for go-live.

Our goal is to make this transition as smooth and straightforward as possible, with hands-on support throughout.

You’ll have dedicated support throughout your upgrade. Depending on your account, you may be working with a migration specialist or your account representative, both of whom can guide you through the process.

If you’re not sure who to contact, or if you have general questions, you can always reach us at upgradepay@emburse.com, and we’ll make sure you’re connected with the right person.

We’re here to make this transition as easy as possible and to support you at every step.

Your existing experience within Emburse Expense Enterprise will remain largely the same, and your historical data will continue to be available.

While Emburse Pay introduces enhancements—such as improved visibility, reporting, and payment flexibility—it is designed to work within your current environment. That means your core workflows will remain familiar.

Because we are moving to a new payment partner, some setup steps will be required during onboarding. Your migration specialist will help ensure everything is configured correctly so your team can continue operating without disruption.

If you miss your upgrade deadline, you can still upgrade to Emburse Pay, but you may no longer be eligible for any exclusive or promotional pricing tied to that timeframe.

There’s no immediate disruption to your current Direct Pay experience, but delaying your upgrade means postponing access to the enhanced capabilities of Emburse Pay, including improved visibility, control, and global payment flexibility.

We recommend completing your upgrade as soon as possible to take full advantage of available pricing incentives and begin benefiting from the new platform. Our team is always available to help you get started when you’re ready.

In many cases, your current or promotional pricing is tied to completing your upgrade within a specific timeframe. If you choose not to upgrade during that period, those pricing terms may no longer be available in the future.

To ensure you retain any available pricing benefits, we recommend completing your upgrade while those terms are still being offered. Your Emburse representative can provide more details based on your account.

Your existing experience within Emburse Expense Enterprise will remain largely the same, and your historical data will continue to be available.

While Emburse Pay introduces enhancements—such as improved visibility, reporting, and payment flexibility—it is designed to work within your current environment. That means your core workflows will remain familiar.

Because we are moving to a new payment partner, some setup steps will be required during onboarding. Your migration specialist will help ensure everything is configured correctly so your team can continue operating without disruption.

No—your experience within Emburse Expense Enterprise will remain the same.

This upgrade is focused specifically on the payments module, which is being enhanced through Emburse Pay. All of the core functionality you rely on today—such as expense management, approvals, and reporting—will continue to work as they do now.

What’s changing is how payments are powered behind the scenes. With Emburse Pay, you’ll gain access to improved capabilities like better visibility into payment status, more flexible global payment options, faster processing, and enhanced automation.

These improvements are designed to enhance your experience without disrupting your existing workflows.

Your exact go-live timing will depend on your upgrade timing and readiness. Once you begin the process, our team will work with you to schedule a timeline that fits your organization.

The transition happens in two simple, guided steps:

Step 1: Transition from Corpay to Airwallex You’ll begin by onboarding with our new payment partner, Airwallex, including completing a standard verification process (KYB) and signing an updated agreement. Once complete, your payments will begin processing through Airwallex.

Step 2: Move to the full Emburse Pay experience After your Airwallex setup is complete, you’ll transition to Emburse Pay within Emburse Expense Enterprise, where you’ll benefit from enhanced visibility, flexibility, and streamlined workflows.

Throughout both steps, our team will guide you to ensure everything is completed smoothly and without disruption.

No. Your transition is designed to be seamless, with no interruption to your payment workflows.

Our goal is to ensure that your team can continue processing payments as usual throughout the upgrade. We carefully coordinate onboarding and go-live steps to avoid disruption.

You’ll keep all the payment capabilities you rely on today—but with Emburse Pay, they’re more powerful, connected, and easier to manage in one place.

With this upgrade, you’ll gain:

• End-to-end payment control — Manage and track every vendor and employee payment in a single environment, including approvals, batching, funding, and reconciliation
• Global payment flexibility — Pay using ACH, wires, virtual cards, checks, and 180+ cross-border corridors
• Smarter vendor management — Automate supplier setup and reduce errors with built-in validation and controls
• Unified reporting and visibility — See all payments in one place with real-time insight into status and spend
• Built-in intelligence — Use AI-powered insights to strengthen controls and improve efficiency

You’ll also be able to manage both vendor payments and employee reimbursements in the same platform, eliminating the need for separate tools or processes.

Overall, Emburse Pay brings everything together into a single, streamlined experience—helping you operate more efficiently today while benefiting from continued innovation over time.

By upgrading to Emburse Pay, you’ll be on our next-generation platform as we continue to evolve it with new capabilities and innovations over time.