Your Upgrade from Global Reimbursements to Emburse Pay

Global Reimbursements powered by Wise will be discontinued as part of our transition to Emburse Pay. After December 31, 2026, the Wise platform will no longer be available for access or reimbursement processing.

This change allows us to provide a more modern, scalable, and feature-rich payment experience through Emburse Pay, powered by our new payment partner, Airwallex. After the discontinued date, customers who have not completed their upgrade will no longer be able to process reimbursement payments with Wise.

To ensure your payments continue without interruption, we recommend completing your upgrade as early as possible. Our team is here to guide you every step of the way.

Getting started is simple. The easiest way is to reply to the email you received about your upgrade or email us directly at upgradepay@emburse, and we’ll connect you directly with a specialist who will guide you through the process.

From there, we’ll walk you through each step, including completing your KYB onboarding process with Airwallex, reviewing and signing your updated agreement, and preparing your account for go-live.

Our goal is to make this transition as smooth and straightforward as possible, with hands-on support throughout.

If you miss your migration deadline, there is a risk of disruption to your payment processes. In some cases, you may also lose access to current pricing or promotional terms tied to completing your upgrade on time.

For Global Reimbursements powered by Wise customers specifically, it’s important to note that the service will be fully retired on December 31, 2026. After that date, payment functionality will no longer be available if migration has not been completed.

If you’re behind schedule, don’t worry our team is ready to help you get back on track quickly. We recommend reaching out as soon as possible so we can prioritize your migration and avoid any interruptions.

In many cases, your current or promotional pricing is tied to completing your upgrade within the communicated timeframe. If the migration is not completed by your deadline, those pricing terms may no longer apply.

This means you could move to standard pricing or updated terms once you complete your transition.

To ensure you retain any existing pricing benefits, we recommend completing your upgrade before your specified deadline. If you have questions about your specific pricing, your Emburse representative can provide more detail.

Pricing changes depend on your current plan.

For many customers, there will be no increase in pricing, although a new agreement will still be required as part of the transition. For others, particularly those on discounted or legacy pricing, there may be an adjustment as part of the upgrade.

Any changes will be clearly communicated to you in advance, along with any deadlines tied to retaining current or promotional pricing.

If you’re unsure how this applies to your account, your Emburse representative will be happy to walk you through the details so you know exactly what to expect.

You’ll have dedicated support throughout your upgrade. Depending on your account, you may be working with a migration specialist or your account representative, both of whom can guide you through the process.

If you’re not sure who to contact, or if you have general questions, you can always reach us at upgradepay@emburse.com, and we’ll make sure you’re connected with the right person.

We’re here to make this transition as easy as possible and to support you at every step.

No—your experience within Emburse Expense Enterprise will remain the same.

This upgrade is focused specifically on the payments module, which is being enhanced through Emburse Pay. All of the core functionality you rely on today—such as expense management, approvals, and reporting—will continue to work as they do now.

What’s changing is how payments are powered behind the scenes. With Emburse Pay, you’ll gain access to improved capabilities like better visibility into payment status, more flexible global payment options, faster processing, and enhanced automation.

These improvements are designed to enhance your experience without disrupting your existing workflows, so your team can continue working as usual while benefiting from a more powerful payments solution.

Your existing experience within Emburse Expense Enterprise will remain largely the same, and your historical data will continue to be available.

While Emburse Pay introduces enhancements—such as improved visibility, reporting, and payment flexibility—it is designed to work within your current environment. That means your core workflows will remain familiar.

Because we are moving to a new payment partner, some setup steps will be required during onboarding. Your migration specialist will help ensure everything is configured correctly so your team can continue operating without disruption.

Your exact go-live timing will depend on your migration cohort, but most customers will transition between July and November. You’ll receive specific dates and guidance tailored to your organization.

The transition happens in two simple, guided steps:

Step 1: Transition from Wise to Airwallex You’ll begin by off-boarding from Wise and completing onboarding with our new payment partner, Airwallex. This includes a standard verification process (KYB) and signing an updated agreement. Once this step is complete, your payments will begin processing through Airwallex, ensuring continuity and improved global capabilities.

Step 2: Move to the full Emburse Pay experience After your Airwallex setup is complete, you’ll transition to Emburse Pay within Emburse Expense Enterprise. This is where you’ll start to benefit from enhanced features like improved visibility, more flexible payment options, and streamlined workflows—all within the same platform you use today.

Throughout both steps, our team will guide you to ensure everything is completed smoothly and on time, with no disruption to your day-to-day operations.

No. Your transition is designed to be seamless, with no interruption to your payment workflows.

Our goal is to ensure that your team can continue processing payments as usual throughout the migration. We carefully coordinate onboarding and go-live steps to avoid any disruption to your day-to-day operations.

If there are any actions required on your end, your migration specialist will guide you in advance so everything runs smoothly.

With Emburse Pay, they’re more controlled, connected, and visible to manage in one place.

With this upgrade, you’ll gain:

• End-to-end payment control — Manage and track every vendor and employee payment in a single environment, including approvals, batching, funding, and reconciliation, with full visibility and auditability
• Global payment flexibility — Pay using ACH, wires, virtual cards, checks, and 180+ cross-border corridors, with the ability to choose the best option based on speed, cost, and recipient preference
• Smarter vendor management — Automate supplier setup, capture payment preferences, and reduce errors with built-in checks for duplicates and anomalies
• Unified reporting and visibility — See all payments in one place, with real-time insight into payment status, cash flow, and overall spend
• Built-in intelligence — Leverage AI-powered insights to identify issues, strengthen controls, and manage payments confidently at scale

In addition, you’ll be able to manage both vendor payments and employee reimbursements in the same platform, eliminating the need for separate tools or processes.

Overall, Emburse Pay brings everything together into a single, streamlined experience—making payments more efficient today while setting you up for our continued innovation in the future with more rails coming.