I am excited to share that Emburse has received the IDC SaaS CSAT Award for Customer Satisfaction in Travel & Expense. This recognition is based on feedback from IDC’s global SaaS Path Survey, which included nearly 2,900 organizations. Customers rated vendors across more than 30 satisfaction metrics. This is not a self-described badge of honor. It is a direct reflection of how real users across the world experience our product and support.
To read the full IDC Award report, please visit our dedicated page.
What This Recognition Means
As someone responsible for revenue strategy, I care deeply that our tools deliver meaningful outcomes, not just features. When users tell IDC that delivers usability, reliability, and value, it validates decades of focus on their success. It proves we are building tools that help teams spend smarter and work faster.
This award matters because it captures the impact of what we do every day. From intuitive user journeys to fast and fair support, from clearer insights to compliance you can trust, customers are seeing the difference.
Built for the People Using It
Travel and expense is often described as a process problem. I see it as a people-first problem. People travel, people submit, people approve. They deserve tools that do not slow them down.
We have poured energy into simplifying every step. Receipt capture is seamless. Approvals are faster. Policy controls are clearer. Reporting is more actionable. The fact that customers rated us highly across dozens of satisfaction measures shows that we are helping people where it matters most.
What Comes Next
This award is not a finish line. It is a marker of momentum. Momentum to keep investing in human-centered design, in AI that learns from real spend behavior, and in support that feels personal even at scale.
We are evolving our platform with smarter automation, clearer insights, and more transparency. All of it is grounded in customer feedback. As we move forward, we will keep asking a simple question: “How does this help the people using it?”
Thank You
To our customers, thank you for trusting us to support your finance operations and for holding us to a high standard. Your feedback drives our innovation and makes recognition like this possible.
To those considering Emburse, this award is a signal of the kind of partnership you can expect. A partnership built on listening, improving, and delivering measurable results.
We are honored by this recognition and energized to continue building the future of intelligent finance with you.