Elevance Health boosted compliance and savings with mobile-first T&E strategy

Managing travel and expense for tens of thousands of employees was becoming increasingly difficult for Elevance Health (formerly Anthem, Inc.). While the organization had established a preferred platform for booking and expense reporting, employees often bypassed it in favor of familiar consumer sites. This created gaps in compliance, limited financial oversight, and frustration with outdated systems—issues that ultimately undermined both employee experience and company goals.

The challenge: Legacy systems, reduced compliance, and limited visibility

• Employee preferences. Employees were increasingly drawn to consumer booking sites instead of the company’s approved travel platform.
• No mobile capabilities. Legacy systems felt outdated and inflexible, lacking mobile capabilities and smooth integration with expense reporting.
• Declining adoption. The result was low adoption, reduced compliance, and limited visibility into spending patterns.

Without a modern, mobile-first solution, Elevance Health risked continued low adoption and poor compliance, leaving finance teams without the visibility they needed to manage spend strategically.

That's when they turned to Emburse.

Why Emburse

Elevance Health needed a solution that matched the ease and mobility of consumer platforms while connecting expense management for compliance and reporting. Emburse Enterprise provided the mobile-first integration that aligned employee experience with company travel and expense goals.

A seamless travel and expense experience

With Emburse Enterprise, Elevance Health created a seamless T&E experience that benefits both employees and finance leaders:

• Adoption: A consumer-grade user experience drives employees to use the preferred platform.
• Transparency: Real-time reporting shows event and meeting expenses as they happen.
• Compliance: Automated workflows make policy adherence easy.
• Insight: Finance leaders gain visibility into which airlines, hotels, and rental partners employees prefer.
• Negotiation Power: Better data enables stronger supplier contracts and cost savings.

Compliance, savings, and visibility unlocked

By unifying travel booking and expense management in one mobile-first system, Elevance Health achieved:

• Higher adoption of its preferred travel and expense platform
• Improved compliance, as policies became easier to follow
• Stronger supplier leverage, thanks to clearer data on booking behavior
• Cost savings, as more employees booked within policy and in advance

Employees now enjoy an experience as intuitive as the consumer apps they were accustomed to—while the organization benefits from stronger oversight, smarter spend, and measurable financial returns.