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As part of their family of solutions, Emburse Tallie is thrilled to extend Emburse's Solution Administrator service to our customers and accounting partners.
This gives your team the ability to focus on advisory services, improve margins, and help control spend. Meanwhile, our team of experts manages the day-to-day operations and system changes in Tallie, while advising on best practices to maximize the solution's value.
Discover how our team can help yours
Begin by identifying your organization's Authorized Change Request (ACR). This individual submits system change or add-on subscription service requests. As requests are received, your assigned ESA reviews them to ensure a seamless, accurate delivery. Included in the service:
Get the VIP treatment. ESA subscribers get priority handling for any customer support issue, via the Premium Support service, which includes:
Urgent case recieve status updates every four business hours and are qualified as either:
Whether you subscribe to ESA or ESA for Accounting Partners, your account manager provides ongoing consultation to optimize the value you receive from Tallie, including:
Easily test out new policies and features with a dedicated sandbox account
Scheduled email reminders for submitters or approvers
Scheduled export to directly integrated systems (includes error handling)
Easily add or remove users with single sign-on support with single sign-on support
Scheduled import of data from additional third-party systems (HRIS, Practice Management, etc.)
ESA for Accounting Partners includes all of the proactive system administration, premium support and dedicated account management delivered in our standard plan, plus additional subscriptions to enchance your firm operations and client experience.
This covers employees of your accounting partner firm only. The extended administration offerings are designed to help you manage system changes and operation across your client base.